Privacy Policy
Efficient Tech Solutions Pty Ltd (ACN: 673 338 595), accessible at https://www.etsflow.com/, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the Privacy Act 1988 (Australia), the General Data Protection Regulation (GDPR) in the European Union (EU), and other applicable laws. Last updated: May 02, 2025.
1. How We Use Your Information
We use your data for:
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Providing services (e.g., sending trolley compliance notifications via Notify@vitalverify.app).
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Managing contracts and JV partnerships (e.g., lead acquisition for $5,000–$10,000 deals).
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Improving our website and services (e.g., analyzing usage data).
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Complying with legal obligations (e.g., GDPR, Privacy Act 1988).
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Marketing (e.g., sending updates, with your consent).
Legal Basis (GDPR): We process data based on your consent (e.g., cookies), contractual necessity (e.g., service delivery), legal obligations (e.g., audits), and legitimate interests (e.g., website analytics, balanced with your rights).
3. Data Sharing and Disclosure
We may share your data with:
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Service Providers: Third-party processors bound by GDPR-compliant agreements.
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Partners: JV partners (e.g., for lead contracts), with your consent.
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Legal Authorities: When required by law.
We do not sell your personal data.
4. International Data Transfers
We ensure GDPR compliance through Standard Contractual Clauses (SCCs) and adequate safeguards (e.g., EU adequacy decisions).
5. Your Rights (GDPR and Privacy Act 1988)
You have the right to:
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Access, rectify, or erase your data.
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Restrict or object to processing.
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Data portability (e.g., receive your data in a structured format).
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Withdraw consent (e.g., for marketing emails).
To exercise these rights, contact us at martin@etsflow.com. We’ll respond within 30 days (GDPR) or as required by the Privacy Act 1988.
6. Data Security
We use technical measures (e.g., encryption, TLS for notifications) and organizational safeguards to protect your data. However, no system is 100% secure; we’ll notify you of breaches within 72 hours (GDPR requirement).
7. Data Retention
We retain data only as long as necessary:
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Contract data: 7 years (Australian tax law).
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Compliance records: As required by AHPRA, EU MDR 2017/745 (e.g., 10 years for medical equipment).
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Usage data: 12 months, then anonymized.
8. Cookies
We use cookies to enhance your experience (e.g., analytics, functionality). You can manage preferences via our cookie banner (GDPR consent required). For details, see our Cookie Policy.
9. Third-Party Links
Our website may link to third-party sites (e.g., Wix, Enigio). We’re not responsible for their privacy practices; review their policies.
10. Updates to This Policy
We may update this policy to reflect legal or operational changes. We’ll notify you of material updates via email or a website banner. Check back regularly for the latest version.
11. Contact Us
For questions or complaints, contact:
Efficient Tech Solutions Pty Ltd
Email: support@etsflow.com
If unsatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.